أبو سهم
2010-12-09, 07:20 PM
Magellan Call Center is considered today as one of the most successful call center companies in the Philippines today. Although most of its success was due to the fact that the company was established at the time when the demand for call center services had dramatically risen, part of what made the company more successful compared to others is because of its unique small business answering service.
Simple Services for Small Businesses
Like many other call center companies, Magellan Call Center aims to offer call center services to different businesses in the different industries in the Philippines. However, most of their services involve simple live answering service such as order taking services and reservation services, which is unlike the majority of call center companies and agencies that offer call center services such as customer care and technical support to their clients.
Though simple, these types of services became in demand in the past. This is because many that made use of such simple live answering services were small and medium companies, such as clinics, hospitals, restaurants, hotels, and many more.
And while these businesses are smaller compared to larger companies and corporations in the Philippines, which were usually the kinds of markets that the call center industry aims to provide services to, these smaller businesses gave grounds to the industry to expand their services to other markets and industries in the Philippines, allowing them to tap on other markets which weren’t usually keen on using their services, until call center companies such as Magellan Call Center came into the industry.
Because of Magellan Call Center’s services such as order taking service, small and medium businesses were given the chance to grow and expand, allowing them to provide more customer related services to their customers and clients while improving their core business.
Contribution to the Growth of the Call Center Industry
Although simple, the types of live answering services that call center companies such as Magellan Call Center offered allowed the industry to expand in the Philippines. And with this expansion, the demand for call center services had continuously grown in the market leading to the continuous success of the call center industry of the Philippines.
Simple Services for Small Businesses
Like many other call center companies, Magellan Call Center aims to offer call center services to different businesses in the different industries in the Philippines. However, most of their services involve simple live answering service such as order taking services and reservation services, which is unlike the majority of call center companies and agencies that offer call center services such as customer care and technical support to their clients.
Though simple, these types of services became in demand in the past. This is because many that made use of such simple live answering services were small and medium companies, such as clinics, hospitals, restaurants, hotels, and many more.
And while these businesses are smaller compared to larger companies and corporations in the Philippines, which were usually the kinds of markets that the call center industry aims to provide services to, these smaller businesses gave grounds to the industry to expand their services to other markets and industries in the Philippines, allowing them to tap on other markets which weren’t usually keen on using their services, until call center companies such as Magellan Call Center came into the industry.
Because of Magellan Call Center’s services such as order taking service, small and medium businesses were given the chance to grow and expand, allowing them to provide more customer related services to their customers and clients while improving their core business.
Contribution to the Growth of the Call Center Industry
Although simple, the types of live answering services that call center companies such as Magellan Call Center offered allowed the industry to expand in the Philippines. And with this expansion, the demand for call center services had continuously grown in the market leading to the continuous success of the call center industry of the Philippines.